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To upgrade, please log in to your Teamplace account, go to the Teamplace you wish to upgrade, and click on Manage. Here, you can simply select the storage space and run-time you need.

In the Teamplace web app, you can purchase via credit card. In your Teamplace smartphone app, you can make your purchase directly in the app with the App Store or Play Store’s supported payment options such as credit card, PayPal or Apple Pay. If you wish to use an alternative payment option, please contact us at [email protected].

Whichever payment method you choose, your upgrade will be immediately available for you to use and your account charged accordingly.

If you decide to upgrade, then this will be available immediately after payment has been made. Any remaining time from a previous upgrade will be taken into account and credited accordingly. If you downgrade, then this will only come into effect once your existing upgrade has expired. If the storage used then exceeds the downgraded package, no data will be deleted but in order to upload new files, you will need to create free space by deleting files.

The expiration date of your upgrade can be seen in all Teamplace apps. Additionally you will receive an advance notification from us via e-mail.

Your Teamplace will be locked after the expiration date. Access is no longer possible after that. However, if you still want to access your Teamplace, you still have 30 days to renew your upgrade. After that, your Teamplace will be deleted.

If you’re the owner and no longer want to use a Teamplace, you have the option to delete it at any time. All related data will be fully erased.

Of course – Teamplace can be used via the web app with all the popular web browsers on PCs and Macs. For iOS and Android devices, a Teamplace app is available to download for free from the app stores.

Because of the mechanics of Apple’s in-app purchases, there are restrictions on future bookings when booking with the iPhone or iPad app. Please note that under these circumstances you cannot buy a larger package until the package booked via the iPhone or iPad app has expired. You can only extend your current package or buy a lower one. Buying a higher package via the iPhone or iPad app during this time is only possible, and becomes active, once the previous plan has expired.

Simply send an e-mail to us at [email protected] to find out about discounted rates for such organizations.

You can cancel your upgrade in the settings under payment data.

After you cancel your upgrade, you’ll no longer be able to access your Teamplace. After 30 days, your data will be completely deleted from the server.